Nicotine Prescription FAQ
- Why do I need a prescription?
- How do I get the prescription?
- How much will it cost for a prescription?
- Do I need to provide my prescription to DHL or Australian Customs?
- Do I need to upload my prescription for every order?
- How much can I order?
- What if I order more than what is mentioned on my prescription?
- What if I order without a prescription?
- Can I use someone else’s prescription?
- Can I put a different name on my order?
- I’ve provided my prescription for my order but my order is delayed. What should I do?
- My prescription is expiring soon. Can I still order?
- Where can I find more information on the new law?
Contents
- Why do I need a prescription?
- How do I get the prescription?
- How much will it cost for a prescription?
- Do I need to provide my prescription to DHL or Australian Customs?
- Do I need to upload my prescription for every order?
- How much can I order?
- What if I order more than what is mentioned on my prescription?
- What if I order without a prescription?
- Can I use someone else’s prescription?
- Can I put a different name on my order?
- I’ve provided my prescription for my order but my order is delayed. What should I do?
- My prescription is expiring soon. Can I still order?
- Where can I find more information on the new law?
It is required under the new Australian law to have a valid prescription to import nicotine. For more information, click here.
You can also watch the video below for more detail about the law.
You can get a prescription from your General Practitioner (GP), registered doctors, or from Quit Clinics. For more information, click here.
Please note that some doctors may not be informed about the new law and may refuse to write you a prescription. You can direct your GP for more information at https://www.athra.org.au/vaping/
Prices may vary depending on where you go. However, Quit Clinic offers a 12 month prescription for $85.00. Typically, a prescription will only be valid for 3 months.
Not at this point. A copy of your prescription will be attached to your parcel. This will ensure a smooth delivery process and prevent delays.
Only if you are a guest user. If you have an online account with us, you can save your prescription on your account and re-order as many times as you want until the prescription expires.
It is recommended to only order within the range stated on your prescription. Please check your prescription before placing your order.
We will not be liable for any parcel being delayed or seized. Each prescription will have its own limit so it is important to order within your limit.
We will not be responsible for your order if delayed or seized. Please be sure to upload your prescription.
No. You cannot use another's prescription. If you order using another’s prescription, we are not liable for any seizures of your parcel.
No. We will require the same name on the order as mentioned on the prescription provided. Do not use a nickname or a preferred name. We will not be liable for your parcel should you place a name that does not match with your prescription.
Please email our team at [email protected]. Please include your order number and a copy of your prescription so our team can check.
Yes, you can. If your order cannot be processed on time, our team will be in touch. If you have an account with us, we will send you an email reminder to renew your prescription.
For more detailed information on the new law, please visit the TGA’s website. We’ve provided some links below:
Note: We are not liable for any prescription-related issues that may occur with your order. For more information, please visit our Terms & Conditions.
